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About Us
About this web site
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Will sales tax be added?
How much is shipping?
How does the guarantee work?
How do I get removed from the Newsletter?
How long will it take to receive my order?
What is the best way to reach a representative?
Do you have a catalog you can send me?
I placed an order on the previous version of your web site, do I need to make any changes?



About Us

HorsesInYourMailbox.com is a family run company that has been providing horse enthusiast with horse training and entertainment materials since 1991. We are also proud supporters of many Horse Sanctuaries and other Equine Organizations. When ever possible we use our business to help promote and raise funds for some of these great organizations. That help preserve a part of our American Heritage, as well as, provide horses with a suitable home and help keep the Equestrian life styles alive.

We are also always working hard to provide our customers with the widest variety of horse training and entertainment materials available and will continue to do so, for a long time into the future. We value you as a customer and thank you for your support.

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About this web site

This web site is designed for speed, security and compatibility for a wide range of web browsers.

Our order system also will encrypt all your personal information twice, once using special algorithms in the shopping cart itself and then using the standard Internet secure transaction protocol (SSL) that encrypts all the information again and blocks transmission interception. This is automatically activated when you go through our check out or use other forms that require sensitive information. These security features are only used when needed, this is because the encryption process is a lot slower then the standard internet access protocol.

There are two ways to tell that SSL has been activated. If your address bar is visible the address will start with https:// not http:// and some browsers will tell you by displaying a closed lock somewhere on the page. If one or both of these are not present when entering the check out section. Please stop and contact us for assistance.

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How do I place an order?

The best and shortest explanation is, just start clicking away and look for instructions and links as you go. You will always have the option of checking and changing your order as you go. Even if you do accidentally order something you do not want. Just contact us and we will be glad to assist you further.

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How much is shipping?

Shipping charges for items being delivered in the United States are $9.00(USD) for the first item and each additional item is FREE. Whenever possible items will be sent using USPS Priority Mail, actual delivery time may vary depending on the type of order placed and the amount of orders pending.

Shipping charges for items being delivered to Canada or Mexico are as follows.
$15.00(USD) for purchases under $50.00(USD),
$25.00(USD) for purchases between $50.01(USD) and $100.00(USD),
$35.00(USD) for purchases between $100.01(USD) and $150.00(USD),
$45.00(USD) for purchases between $150.01(USD) and $200.00(USD),
$55.00(USD) for purchases between $200.01(USD) and $250.00(USD),
$65.00(USD) for purchases between $250.01(USD) and $300.00(USD),
25%(USD) for any purchases over $300.00(USD)
In some instances your country may require additional custom's charges, you will be responsible for these charges. When ever possible items will be sent using USPS Air Mail or Priority Mail, heavy book orders may require a surcharge, actual delivery time may vary depending on the type of order placed.

Shipping charges for items being delivered to All Other Countries are as follows.
$25.00(USD) for purchases under $50.00(USD),
$35.00(USD) for purchases between $50.01(USD) and $100.00(USD),
$45.00(USD) for purchases between $100.01(USD) and $150.00(USD),
$55.00(USD) for purchases between $150.01(USD) and $200.00(USD),
$65.00(USD) for purchases between $200.01(USD) and $250.00(USD),
$75.00(USD) for purchases between $250.01(USD) and $300.00(USD),
30%(USD) for any purchases over $300.00(USD)
In some instances your country may require additional custom's charges, you will be responsible for these charges. When ever possible items will be sent using Air Mail or Priority Mail, heavy book orders may require a surcharge, actual delivery time may vary depending on the type of order placed.

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Will sales tax be added?

Since we are located in Northern California items being shipped to California will have sales tax added at check out.

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I placed an order on the previous version of your web site, do I need to make any changes?

No, you do not need to make any changes to your order unless you want too. Order's are processed by the terms they where ordered. If you would like to change your order. Please contact us for assistance.

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How does the guarantee work?

You may return any item except software within 30 days for any reason and we will replace it or refund the purchase price to you. Returns must have a return authorization code, no credits will be issued without a return authorization code. Click Here to request a return authorization code. A restocking fee may also be required for some returns.

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How do I get removed from the Newsletter?

Click Hereto unsubscribe or email us and ask to be removed from our newsletter mailing list. Please specify which newsletter you would like to be removed from. Our Newsletter lists are strictly for our own use to notify our customers of items and news of interest. We will not share or sell our list to anyone.

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How long will it take to receive my order?

Anywhere from 1 weeks to 8 weeks depending on the amount of pending orders and whether or not the product is in stock. Some items take longer than others to re-stock and some items may require being added to a waiting list until new copies are printed. The average order to USA destinations usually only takes about 1 to 2 weeks.

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What is the best way to reach a representative?

The best method to contact us or one of our representatives is by email click here to send an email. Email is the best way to communicate, because it's not time-zone dependent.

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Do you have a catalog you can send me?

We do not make a paper catalogs anymore because of the cost involved. But, you are welcome to print out any pages of interest as long as it is for personal use only.

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Ott Enterprises
HorsesInYourMailbox.com
P.O. Box 263
Shasta Lake City, CA 96019
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